By requesting and/or accepting our remote support services, you (“Client”) acknowledge and agree to the following terms and conditions:
Scope of Services: We provide remote technical support to assist with troubleshooting, installation, configuration, and maintenance of software and systems as agreed with the Client. We do not perform any illegal, unethical, or unauthorized activities.
Consent to Remote Access: By sharing your AnyDesk ID and signing this agreement, you expressly authorize our support technicians to remotely access your device for the sole purpose of delivering the agreed support services. You may terminate the remote session at any time.
Confidentiality: All data, files, configurations, and information accessed during the support session will be treated as strictly confidential. We will not copy, disclose, or use any of your information for any purpose other than the agreed support task.
No Unauthorized Actions: We will not:
Perform any actions outside the agreed scope of work.
Install, run, or configure any software without your consent.
Access or modify personal files, emails, or confidential data not related to the support issue.
Engage in or facilitate any illegal activity.
Liability: While every effort is made to ensure safe and effective support, the Client understands that remote support carries inherent risks, including but not limited to data loss or system disruption. The Client is responsible for maintaining backups. Our liability for damages is limited to the value of the services rendered.
Indemnification: The Client agrees to indemnify and hold harmless our company and technicians against any claims, losses, or damages arising from the misuse of the services or providing false/unauthorized access.
Agreement to Terms: By checking “I agree” and submitting your AnyDesk ID with signature, you confirm that:
You are authorized to request these services.
You have read, understood, and accepted the above terms.
You release us from any liability beyond what is stated herein.